Refund policy

Last updated: 30 September 2026

We pack every order with care. If something reaches you damaged, defective or different from what you ordered, tell us within 48 hours of delivery and we will put it right. This policy explains how.

Live plants

If a live plant arrives damaged or dead, send clear photos (or an unboxing video) on WhatsApp or email within 48 hours of delivery, with your order number.
Once we have checked your photos, we will replace the plant or refund its price.
Plants are living things. Small differences from the photos in size, shape, leaf count or colour, and a few yellow or dropped leaves after the journey, are normal and are not treated as damage.
We cannot cover a plant that declines after the first 48 hours, because its health then depends on the light, watering and care it gets at home. Every plant page has a care guide to help it settle in.

Seeds, pots, grow bags, soil, fertilisers, tools and all other products

We replace or refund items that arrive damaged, defective or different from what you ordered. Send photos within 48 hours of delivery, with your order number.
We do not accept returns for a change of mind, or for items that have been opened or used (other than to check a fault).
Germination and growth depend on the season, sowing method, soil, water and care, so a lower germination rate on its own is not treated as a defect. If you believe a seed packet is faulty, message us with photos and we will look into it.

How to raise a claim

WhatsApp +91 94456 89015 or email srilakshmiagro26@gmail.com within 48 hours of delivery.
Include your order number and photos of the item and its packaging. For live plants, an unboxing video helps.
We will reply with the next step. If we need the item back, we will tell you how. For damaged, defective or wrong items, you do not pay for the return or the replacement delivery.

Refunds

Approved refunds go back to your original payment method. Your bank or card issuer may take 5–7 working days to show the amount. If you paid cash on delivery, we refund by UPI or bank transfer to the account you give us.

Cancellations

You can cancel an order before it is dispatched by contacting us, and we will refund the full amount. Once an order has been dispatched it cannot be cancelled, but the rules above still apply when it arrives.